WITH THE AMOUNT OF ORDERS WE ARE RECEVING, AND HAVING SUCH A SMALL TEAM, WE ARE UNABLE TO COMBINE ANY ORDERS. LIMITS ON CERTAIN BEERS ARE RESTRICTED TO PER PERSON, PER HOUSEHOLD. ALL ORDERS ARE MAXIMUM 24 ITEMS PER BOX. USUALLY, YOU CAN ORDER BY MIDDAY AND WE WILL GET IT OUT WITH THE COURIER THAT SAME DAY (MON-FRI) :)
Click & Collect
Orders can be collected for FREE from our unit in Milton Keynes:
9am-3pm Monday-Friday (SAME DAY COLLECTION available if purchased in those time frames).
Premier Hop, 26 Oxwich Grove, Tattenhoe, Milton Keynes, MK4 3AG
Once you have ordered and paid for your order online, we will be in touch to organise your collection. Alternatively, please email sales@premierhop.co.uk or dm us on social media to arrange collection. Any orders placed after 3pm on a Friday would be Monday onwards for collection.
Shipping
All orders must be 24 items per box max, additional postage fees will be requested if your order goes over this amount. We use DPD NEXT WORKING DAY (Mon-Fri) service to ship your beers (if order is placed before midday). Please note, that as we are a small operation, we will endeavour to ship your order the next working day. Once your beers have been shipped you will receive an automated notification from DPD directly via either text/email with your tracking information, from there it's up to you to be at home/workplace to receive the beers.
A signature is required on delivery of all orders (unless you have agreed otherwise with DPD), the recipient must be aged 18 or over and we will not leave any orders in a safe place (unless arranged with DPD directly). You will receive an email to confirm receipt of your order once the payment has been processed. After this the updates will be automated from DPD themselves in regards to your parcel. Our courier will attempt delivery three times before returning an order to us, in this scenario we will charge a re-delivery fee at cost. We deliver Monday to Friday..
Shipping costs are per below:
- £7.95 DPD Next Working Day to most Inland destinations. Orders need to be in before midday. (Some destinations are two days but we will let you know via email if this is the case, max 24 item box, this excludes Ireland, Channels Islands, Isle of Man and Scottish Highlands & Islands).
- All orders over £70 shipping is free (UK Inland, this excludes Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands) up to the amount of 24 beers, additional postage will be required if over this amount.
- Click & Collect service is also free.
- Scottish Highlands & Islands (2-5 day service) £29.00 - 24 beers max
Packaging
At Premier Hop, our packages are specially designed boxes and we want to get your beer safely and conveniently to your home or workplace. The courier we use is DPD. On the rare ocassion your parcel arrives damaged or bashed due to the drivers, please do get in touch and we will try our best to get this feedback to them. Unfortunately they are so reluctant when it comes to claims, but the feedback nonetheless will be passed on. Please be assured your parcels leave our unit securely and packaged well.
Please note that glassware/glass bottles are not covered by insurance by any courier. We wrap them as securely as we can by adding extra bubblewrap to each item, but please be aware of this when purchasing. They also take up two spaces in our boxes. If you choose to order a beer to fit in one of those spaces in your order, it's at your own risk.
All our packaging is eco friendly including the packaging peanuts (they are made from starch and 100% biodegradable).
Returns
If for any reason you are unhappy with the beers or there was a problem with the delivery please get in touch and we can help sort it out.
Email sales@premierhop.co.uk
